Refund Policy
We want learners and organizations purchasing training to have a positive experience. If you experience an issue with your purchase, please contact us so we can assist.
Course Purchases
Refund requests for individual online courses or training programs may be considered if the request is received within 14 days of purchase and the learner has not started or completed the course.
Once a learner has launched, started, or completed a course, the purchase is generally considered final and is not eligible for a refund.
Training Vouchers and Bulk Purchases
Training vouchers, prepaid course access, and bulk purchases are generally non-refundable once they have been distributed, assigned, or redeemed.
If you have purchased training for an organization and need assistance with unused licenses or vouchers, please contact us to discuss available options.
Duplicate or Incorrect Charges
If you believe you have been charged more than once for the same purchase, or there is an error with your transaction, please contact us as soon as possible. Confirmed duplicate or incorrect charges will be refunded to the original payment method.
Technical Issues
If a technical issue prevents you from accessing purchased training, please contact us before requesting a refund. We will make reasonable efforts to resolve access, account, or course-related issues.
If we are unable to provide access to the purchased training, a refund or other appropriate resolution may be provided.
Course Cancellation or Withdrawal
If CHS cancels a purchased course or training program and an equivalent replacement is not available, affected learners will be eligible for a refund of the applicable purchase price within six months of the original purchase date.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution or payment provider.
Exceptions
Refund requests outside of the conditions above on a case-by-case basis where exceptional circumstances apply.
Contact Us
For questions about a purchase or to request a refund, please use the Help link at the bottom of this page. For questions about a bulk purchase or voucher, contact sales@aiche.org.
When contacting us, please include the learner's name, email address associated with the account, course or program purchased, purchase date, and a brief description of the issue.
